How to think about your customers

I spoke to Dave Winer about a bunch of stuff today.

One of things I told him was that I loved the post he wrote yesterday – Why our customers are smart.

Dave makes the point that you have to assume your customers are smart otherwise they wouldn’t use or buy your product. And if they aren’t smart then, well, you have bigger problems.

Our customers really were the smartest people – we made products that you had to be smart to want. But I think every company has to feel their customers are the smartest, or else why bother coming to work?

Read the full post. It’s great.

It will always be about providing access to a communication network through the lowest common denominator. A farmer in rural India isn’t going to have the Web any time soon, but he can send out a text asking his network how much are they getting for their grain, and get an answer back from a few people, and maybe not get as screwed by a wholesaler.

Biz Stone. Twitter cofounder. He was asked in the Boston Globe where Twitter will be in five years.


http://bijan.tumblr.com/post/68292595/audio_player_iframe/bijan/RF2VdCBLii9ekcg14wdFdz4U?audio_file=https%3A%2F%2Fwww.tumblr.com%2Faudio_file%2Fbijan%2F68292595%2FRF2VdCBLii9ekcg14wdFdz4U

didyouevernotice:

Move On Up – My Morning Jacket

Wow, the Jacket launches their epic NYE @MSG show with a Curtis Mayfield cover! You can find mp3s of the entire show right here. And you should.

Great song. I just had to reblog it after hearing the The Jam’s version on Fred’s tumblelog.

However, I’ve decided that in the future my posts will be more rambling, and more pointless. I think part of what I don’t like about the older posts is that they are sometimes arguing a point or something, but my real point (or my intention, at least) is just to share some kind of idea or thought, not convince anyone of anything.

Paul Buchheit after an 8 month break in blogging.

I think the problem is that traditional platforms are too much for most people. They are confusing and odd in many ways. And they put this heavy expectation on the writer to come up with a long form post. 

The magic of Tumblr is that it gives you a hall pass to share short form posts or whatever you care about. And it does so with grace.

My content but whose servers?

I’m taking a little break from skiing right now and thought I’d hammer out a post I’ve been thinking about for awhile.

Back in the late 90s when I first started publishing our family website (maybe it was a blog) I used Dreamweaver and I hosted my content (text and pictures and videos) on a pc in my house.

My pc started having issues and so did the dsl connection. So I moved the site to a 3rd party hosted provider. I bought something like 5 gigs and I think I paid $25/month-ish.

Gradually I moved off of Dreamweaver and moved to an open source project called Gallery. And I hosted it with another hosting provider. Now I didn’t have to deal with manually create thumbnails, templates or slideshows.

But there were so many drawbacks to this setup. I still couldn’t email photos to Gallery from my phone. The slide shows were ugly. I couldn’t embed photos on a blog. Search was busted. I couldn’t easily do a bunch of stuff. There wasn’t an api.
So in 2005 I moved my photos to flickr. And my videos went to veoh and vimeo.

I lost something during that migration from a self hosted system with my own software to a 3rd party platform. I guess I lost some control. For example flickr could change their entire UI tomorrow.

And I guess instead of Tumblr I could download wordpress or drupal and host my own blog on my own hardware.

But I think I gained a lot more when I moved my stuff to other platforms. The flickr api has enabled all sorts of things. My friends are on flickr so I can easily see their new pix. The same is true for video.

And tumblr is way more social, beautiful and extensible than if I hosted my own blog myself. All of these services are getting better and better at a very fast pace. And they work with 3rd party software easily. For example, Boxee let’s me wach my flickr pix on my big screen.

Today I can email photos and videos from my blackberry bold to this tumblr powered blog. And I can listen to great music in my tumblr dashboard from all of the folks I follow on tumblr. Its just awesome.

I’m finding the same to be true with other stuff too. We manage and host our own email at Spark. But I wish we switched to gmail (which is where my personal email goes). Yes we would lose some control but we would gain so much more.(I don’t think I need to spell out why gmail is better than msft exchange).

And I back up all of our family data on to amazon s3. My server at home isn’t nearly as scalable or suitable for my needs anymore.

There will always be the need for us ealry adopters to stay on the bleeding edge and build and develop our own stuff. For example I’m determined to install an asterisk server in my house in 2009.

But then I wouldnt be able to use PhoneTag.

Something to think about.

(Wrote this post on the blackberry using markdown. So pls forgive any typos or screwed up links. I’ll probably go back to this post later and clean it up)

Thinking about comments

It’s interesting to me that the quality of comments can be so different depending on the site.

For example, the comments on YouTube can be awful. I’m not sure why that is but there is so much nastiness at times over there.

Yet other places, like Vimeo & Flickr, comments are either entertaining, informative or supportive.

The same is true for the blogs I read regularly. 

And its very much true on my blog. I love your comments. Sometimes they are supportive. Other times they can challenge my view and very often I learn a ton.

Yesterday there was a great discussion between Brad Feld and Steve Kane on my post about patents. It was fantastic and I learned a lot.

The thing that needs to be improved is getting more visibility to those that write comments. That post was about 5 days old. But the action happened yesterday. I’d bet most people who read this blog didn’t see that conversation take place.

The other form of comments happening on this blog is in the form of Tumblr’s own notes. Sometimes one of my posts will get reblogged a lot and folks will add their thoughts to my post as they reblog them. Or they will just use the Tumblr “like” gesture. I love that too.

Reblogs, notes and comments. They are a big part of whats happening with my favorite social places online.

I’m looking forward to seeing them all grow and evolve this year.