Amazon rules
Two weeks ago I bought an item on Amazon. It was a toaster oven.
In my haste I shipped it to my brother instead of my home address.
Even worse, it was my brother’s old address so the product was shipped to the wrong house and I don’t know the owner. Even worse, that new owner signed and accepted the shipment.
I called Amazon and told them the whole story. The customer service rep put me on hold for 2 minutes. Then he came back on and told me that they would like to send me the item to my home address w/out an additional charge. I said thanks very much. Two minutes later I received a confirmation email.
Amazing customer service.
Amazon rules.
